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The-Sparkling-Stars
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Tuesday, March 16, 2010 @ 1:07 PM 3rd week of intern.. yesterday my department has another trainee from temasek poly.. attached to housekeeping for 3 months only..so good! i still have another 3 months and 2 weeks to go..=X today i did something that is considered quite serious..answered an overseas call from one of the guests which claimed tt he left something in his room..but he never say what he left out and i didnt know his check out date..after checked the record from the lost and found log book, i found one white colour statue that is left behind in the same exact room.. the guest called around 15 mins later and i've double checked with him..i asked him whether it is a white colour statue and he say 'yes, some gold and white items'..maybe because of his strong australian accent, i can't really understand wad he said..i wanted to pass the phone over to my supervisor..but she was very busy talking on the phone..so i thought tt maybe i can handle it myself as the manager always asked me to be independent! but it turned out to be the biggest mistake i've ever done during these 3 weeks..he t0ld the front office that he left over his 3 gold brachelets and 2 silver rings..(y can't he say it earlier?!) =X furthermore, we can't seem to contact the guest as he is not in singapore..so the operating manager has to take over and apologize to him via email..haiss.. i feel bad..hope it won't affect my grades..>< |
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Female 1st cry on [20th August] School:[Nanyang Poly - Hospitality & Resort Mngmt (HS0803)] viewed since 20.08.2008
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Tuesday, March 16, 2010 @ 1:07 PM 3rd week of intern.. yesterday my department has another trainee from temasek poly.. attached to housekeeping for 3 months only..so good! i still have another 3 months and 2 weeks to go..=X today i did something that is considered quite serious..answered an overseas call from one of the guests which claimed tt he left something in his room..but he never say what he left out and i didnt know his check out date..after checked the record from the lost and found log book, i found one white colour statue that is left behind in the same exact room.. the guest called around 15 mins later and i've double checked with him..i asked him whether it is a white colour statue and he say 'yes, some gold and white items'..maybe because of his strong australian accent, i can't really understand wad he said..i wanted to pass the phone over to my supervisor..but she was very busy talking on the phone..so i thought tt maybe i can handle it myself as the manager always asked me to be independent! but it turned out to be the biggest mistake i've ever done during these 3 weeks..he t0ld the front office that he left over his 3 gold brachelets and 2 silver rings..(y can't he say it earlier?!) =X furthermore, we can't seem to contact the guest as he is not in singapore..so the operating manager has to take over and apologize to him via email..haiss.. i feel bad..hope it won't affect my grades..>< |
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